Privacy Policy

1. Introduction

This Privacy Policy applies to all users of the cafe69 platform, including individuals accessing our services from Indonesia and other permitted jurisdictions. cafe69 operates as an international online betting platform offering sports betting, live casino, togel (lottery), and slot games to players who meet our eligibility requirements (21 years of age or older).

We are committed to protecting your personal data in accordance with internationally recognized privacy standards and best practices. This policy describes our obligations and your rights regarding the collection, processing, storage, and use of your personal information.

Data Controller: cafe69 is the data controller responsible for your personal information. Our registered contact details are provided in Section 11 of this policy.

2. Information We Collect

cafe69 collects personal data necessary to provide our services, comply with legal obligations, prevent fraud, and improve user experience. The categories of information we collect include:

2.1 Information You Provide Directly

When you register an account, make deposits or withdrawals, contact customer support, or participate in promotions, you voluntarily provide:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification numbers (KTP number, passport number, driver's license number).
• Contact Information: Email address, Indonesian mobile phone number, residential address (street, city, postal code, province).
• Financial Information: Bank account details (account number, bank name, account holder name), e-wallet identifiers (OVO, DANA, GoPay account numbers), transaction history, deposit and withdrawal amounts.
• Verification Documents: Photographs or scans of government-issued ID (KTP, passport, driver's license), utility bills, bank statements, or other proof of address documents submitted during KYC (Know Your Customer) verification.
• Communication Records: Live chat transcripts, email correspondence, WhatsApp messages, support ticket content, and any other communications with cafe69 customer service.

2.2 Information Collected Automatically

When you access cafe69 services, we automatically collect technical and usage data through cookies, server logs, and analytics tools:

• Device Information: Device type (mobile phone, tablet, desktop computer), operating system (Android, iOS, Windows, macOS), browser type and version, screen resolution, device identifiers (IMEI, device ID).
• Connection Information: IP address, internet service provider (ISP), approximate geographic location (country, city, province derived from IP address), connection timestamp, time zone (WIB, WITA, WIT).
• Usage Data: Pages visited, features accessed, time spent on each page, click patterns, betting history (sports events wagered on, togel numbers selected, casino games played, slots spun), bet amounts, win/loss records, bonuses claimed, deposit and withdrawal frequency.
• Performance Data: Load times, error messages, crash reports, and other diagnostic data used to optimize platform performance.

2.3 Information from Third Parties

We may receive information about you from third-party sources to verify your identity, prevent fraud, or improve services:

• Payment Providers: Transaction confirmation, payment method verification, chargeback notifications from banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP) and e-wallet providers (OVO, DANA, GoPay).
• Identity Verification Services: Confirmation of identity document authenticity, cross-reference checks against fraud databases, age verification results.
• Affiliates and Partners: Referral information if you registered through a partner or affiliate link.

3. How We Use Your Data

cafe69 processes your personal information for the following purposes:

• Account Management: Creating and maintaining your user account, authenticating your identity, managing account settings and preferences.
• Service Delivery: Processing bets on sports, togel, casino games, and slots; settling winning bets; managing account balances; providing game history and transaction records.
• Payment Processing: Facilitating deposits via Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP) and e-wallets (OVO, DANA, GoPay); processing withdrawal requests; verifying payment method ownership.
• Regulatory Compliance: Conducting KYC (Know Your Customer) verification to confirm age (21+) and identity; complying with anti-money laundering (AML) regulations; maintaining records as required by licensing authorities; preventing underage gambling.
• Fraud Prevention & Security: Detecting and preventing fraudulent activity, multi-accounting, bonus abuse, collusion, and unauthorized access; monitoring unusual betting patterns; protecting against cyberattacks and technical vulnerabilities.
• Responsible Gaming: Monitoring betting behavior for signs of problem gambling; enforcing deposit limits, session time limits, and self-exclusion requests; providing access to responsible gaming tools and resources.
• Customer Support: Responding to inquiries via email, live chat, and WhatsApp; resolving disputes; investigating complaints; providing technical assistance in Indonesian and English.
• Marketing Communications: Sending promotional offers, bonus announcements, and newsletters (only if you have opted in to receive marketing communications). You may unsubscribe at any time.
• Platform Improvement: Analyzing usage patterns to enhance user experience; testing new features; optimizing page load times; improving mobile app performance; personalizing content recommendations.
• Legal Obligations: Responding to lawful requests from government authorities, law enforcement, or regulators; complying with court orders, subpoenas, or legal proceedings.

4. Data Sharing and Disclosure

cafe69 does not sell your personal information to third parties. However, we may share your data with trusted partners and service providers under strict confidentiality agreements for the following purposes:

4.1 Service Providers

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP) and e-wallet providers (OVO, DANA, GoPay) receive transaction information necessary to process deposits and withdrawals.
• Identity Verification Services: Third-party KYC providers verify the authenticity of your identity documents and cross-reference information against fraud databases.
• Game Providers: Software providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Pocket Games Soft, Spribe) may receive anonymized or aggregated usage data for game performance analytics.
• Cloud Hosting Providers: Secure servers hosted by reputable data centers store encrypted user data and platform infrastructure.
• Customer Support Tools: Live chat platforms, email services, and WhatsApp Business API facilitate customer service communications.
• Analytics Services: Web analytics tools collect anonymized usage data to measure traffic, identify popular features, and optimize user experience.

4.2 Legal and Regulatory Authorities

We may disclose personal information to government agencies, law enforcement, regulators, or legal authorities when required by law or when we believe disclosure is necessary to:

• Comply with a legal obligation, court order, or subpoena
• Enforce our Terms and Conditions or investigate violations
• Protect the rights, property, or safety of cafe69, our users, or the public
• Prevent or investigate suspected fraud, money laundering, or illegal activity
• Respond to lawful requests from licensing authorities or financial regulators

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you via email or prominent notice on our website before your data is transferred and becomes subject to a different privacy policy.

5. Data Security

cafe69 employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: All data transmitted between your device and our servers is protected by 256-bit SSL (Secure Sockets Layer) encryption. Sensitive data stored in our databases (passwords, financial information, identity documents) is encrypted at rest.
• Access Controls: Personal data is accessible only to authorized cafe69 employees and contractors who require access to perform their job functions. All personnel are bound by confidentiality agreements.
• Two-Factor Authentication (2FA): Optional 2FA is available to add an extra layer of security to your account login.
• Firewall Protection: Our servers are protected by firewalls and intrusion detection systems that monitor and block unauthorized access attempts.
• Regular Security Audits: Independent security firms conduct periodic penetration testing and vulnerability assessments to identify and remediate weaknesses.
• Secure Data Centers: Our infrastructure is hosted in geographically distributed data centers with physical security controls (biometric access, 24/7 surveillance, redundant power and cooling systems).

Despite our security efforts, no method of transmission or storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and should immediately notify us if you suspect unauthorized access.

6. Cookies and Tracking Technologies

cafe69 uses cookies, web beacons, and similar tracking technologies to enhance user experience, analyze platform usage, and deliver personalized content.

6.1 What Are Cookies?

Cookies are small text files stored on your device by your web browser when you visit a website. They allow the website to remember your preferences, authenticate your session, and track your activity across pages.

6.2 Types of Cookies We Use

• Essential Cookies: Required for core functionality such as account login, session management, and payment processing. These cookies cannot be disabled without breaking the platform.
• Performance Cookies: Collect anonymized data about how users interact with our platform (page views, click patterns, load times) to identify issues and improve performance.
• Functional Cookies: Remember your preferences (language, currency, odds format) and personalize your experience.
• Advertising Cookies: Track your browsing behavior to deliver targeted promotional content (only if you have opted in to receive marketing communications).

6.3 Managing Cookies

Most web browsers allow you to control cookies through browser settings. You can block or delete cookies, although this may limit your ability to use certain features of cafe69. Refer to your browser's help documentation for instructions on managing cookies.

7. Your Privacy Rights

As a cafe69 user, you have the following rights regarding your personal data:

• Right to Access: You may request a copy of the personal information we hold about you. We will provide this information in a structured, commonly used format within 30 days of your request.
• Right to Rectification: If your personal information is inaccurate or incomplete, you may request corrections. You can update most account details directly through your account settings.
• Right to Erasure ("Right to Be Forgotten"): You may request deletion of your personal data, subject to legal and regulatory retention requirements. We must retain certain records for anti-money laundering and licensing compliance purposes.
• Right to Restriction of Processing: You may request that we limit how we use your data in certain circumstances (e.g., while disputing data accuracy).
• Right to Data Portability: You may request that we transfer your data to another service provider in a machine-readable format, where technically feasible.
• Right to Object: You may object to data processing based on legitimate interests or for direct marketing purposes. You can unsubscribe from marketing emails at any time using the unsubscribe link.
• Right to Withdraw Consent: If we process your data based on consent (e.g., marketing communications), you may withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact our Data Protection Officer at [email protected] with your full name, account email, and specific request. We will respond within 30 days.

8. Data Retention

cafe69 retains your personal information only as long as necessary to fulfill the purposes described in this policy or as required by law:

• Active Accounts: Personal data for active accounts is retained as long as your account remains open and for a period after closure as required by licensing and regulatory obligations.
• Closed Accounts: After account closure, we retain identity verification records (KYC documents), transaction history, and betting records for a minimum of 5 years to comply with anti-money laundering regulations and licensing requirements.
• Marketing Data: If you opt out of marketing communications, we retain your email address on a suppression list to ensure we do not contact you in the future.
• Legal Disputes: If your account is involved in a legal dispute, investigation, or regulatory inquiry, we retain relevant data until the matter is resolved.

After the retention period expires, personal data is securely deleted or anonymized so it can no longer be associated with you.

9. International Data Transfers

cafe69 operates internationally and may transfer your personal data to countries outside Indonesia for processing and storage. When we transfer data internationally, we ensure adequate protection through:

• Standard contractual clauses approved by data protection authorities
• Partnerships with service providers that comply with international data protection frameworks
• Ensuring data centers and cloud hosting providers maintain ISO 27001 certification or equivalent security standards

By using cafe69 services, you consent to the transfer of your personal information to countries that may have data protection laws different from those in Indonesia.

10. Changes to This Privacy Policy

cafe69 may update this Privacy Policy periodically to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify users via email to the address registered on their account
• Display a prominent notice on our website homepage

Continued use of cafe69 services after changes take effect constitutes your acceptance of the revised Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your data.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how cafe69 handles your personal data, please contact us:

• Email: [email protected]
• Live Chat: Available 08:00 - 23:00 WIB daily via the cafe69 website
• WhatsApp: Indonesian-speaking support agents during business hours

For formal data protection inquiries or to exercise your privacy rights, please address correspondence to our Data Protection Officer using the email address above with the subject line "Privacy Rights Request."